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Appendices So that this report can fully represent the feedback from the survey we have reproduced all the comments and responses in this appendix. Evaluation of the 'Know the Score' Harm Reduction Campaign Materials
What is your overall impression of the materials?' Favourably received Surprised at being given material for nothing. Overdose material was very good apart from information on recovery position, which was unnecessarily complicated and confusing. Agreed by counsellors as well. Good, we have certainly made good use of the material in terms of promotion. As a drug service we incorporate a full range of things. Very good. It will be able to help. Very good. No adverse reaction to it. Even people working in field have said it is good stuff. Plain simple language those clients can understand. Taken material away in their pockets. Makes them think. Up to date and very attractive to clients. Very good educationally. They were well presented and very easy to read and understand. They were a good size for putting in the pocket. They covered everything that was important and they were not too lengthy. Overall very favourable. We are actually thinking of implementing Break the Cycle and having a small group to go over literature. Looked very interesting. Put them out for publicity. Always pleased to have a change of posters. Left where counsellors can hand to clients. Our overall impression was that there was a lot of good information in it. Some not relevant to us. A bit heavy. We did not like the Calendars because pictures inappropriate for our clients. Good we deal with alcohol and use in conjunction with that. Fine. Good. Staff felt they were really easy to read, clear non-jargon, and also looked very nice which is important. Sometimes clients have photocopied. Clients have commented that they like these, they are very user friendly. Not appropriate for us. Quality good easy to understand not too much writing eye catching graphics generally very good. Well presented. Quite acceptable to client. Not too detailed but enough to get the message across. They were easy to understand. Thought as a team the material was well put together and well presented and informative. Eye-catching, colourful, easy to read. Good easy to read and nice handy size - not too big or small. Eye catching. High quality. More in touch with what is going on. We think it makes things easier for us because saying no doesn't work. Well presented and informative. Good in fact we had bought them before we got the pack through. Well presented and packaged clear and accessible. Excellent for the client group it is aimed at. Thought very well written clear language was concise and not too wordy. Attractive to read. Pleased to receive information on overdose Posters very colourful. Brighten up the room. Very detailed. For 25 years could have been a bit friendlier. Found it very informative and easy reading. Targeting the people in question Thought they were really good. We have put posters up and handed out leaflets. Everyone thought they were good. Impressive. Thought it was very good. We were impressed. It was very easy to read quite user friendly. Professionally produced in language people can understand and generally helpful. Very attractive. Very good, easy to read, very clear. Excellent. Informative. Liked CD style packaging. Liked the idea. Very relevant. Well presented but felt it was a bit too much for the group we work with. They are at a stage when they have stopped. We need more information on where they go and where they get help in the future. We don't want to dwell on the past. All very good. Easy to follow clear non sensational appropriate to our client group Good. Very good and very accessible Well presented. Hep B injection pack not appropriate to us. More appropriate for workers. Lack of Hep B awareness for people working with users. Not easy to get injections for the work you are doing. High quality reproduction relevant and useful Have not had feed back from clients - certainly staff were pleased with it. Thought appearance quite good glossy and readable. Our people are young people and thought it was attractive. Very impressed. Good quality and exactly what we need. Pleased to receive it. Still got some left. Easy to read. Better than I expected. Good for clients as well Quite good as individual looking at it. Good. Relevant to area in which we are working. Gives clients something to take away. Very fancy. Booklets were very useful. Nice size eye-catching and relevant short and to the point. Impressed. General content and layout excellent. Easy to read, easy to understand. Pretty good. Relevant concise Very helpful. Informative. Good. Easily digestible. Did not go down so well with parents. Thought it was very useful very good clear. When it first came in I gave it to our service users to see what they thought. They said they thought it was good to. Thought well presented. The colours that were used were liked. Clear concise presentation. Good. Used it all. Very informative booklet preventing overdose found some useful small tips myself. Also clients found interesting. Nicely laid out. We could do with more of these. Very good very useful and informative and in language that users can understand. Appropriate. We have displayed it. Looked very professionally produced. Very informative, thought presentation colours etc. lovely. People taking for people worried about someone in their family. Well published and the materials can be distributed to service users. Easy to read through. Thought quite good. Detailed. Gave information people do not think they have got. Quite impressed; Has been picked up by our clients. Old hat for myself. High quality eye-catching glossy aimed towards younger people. Excellent Very informative in the way it was presented. Ideal. Tear-off as well a good idea. Very good and the way it was laid out was very good. Not too much information to get bored. Easy on the eye and not in leaflet format. Very easily read Important for our client group. Basically easy to read. The key is not to have too much information. There was just enough there if they have a glance it will not take long to read. Thought good and sound. Could be developed for other things. Did not glamorise. It was fine for our specific clients. Know the Score for younger people. It was very specific and hasbeen put out front for our clients. We needed a higher level of information on some of the stuff. It was too basic. We used it for younger people. For people with complex needs did not think it was all that good. Cannot remember what it was like. It was put downstairs for handouts and the posters were put up Good very good impressed that the change in direction in terms of type of information that is being provided and used for drug users now especially safer injecting. Very impressed with it. Very good. Immunisation. Informative. Very good for initiating. User friendly and staff friendly. Very informative easily understood, Informative. Inspired our workers to follow up. This helps highlight some of the drug awareness issues which our younger staff need to polish up on. Will utilise and adapt to work for us. Pretty well laid out. Eye-catching. Felt quite explicit and also readable and attractive. Overall pretty good to be honest. Better than previous literature produced by the government. Initially concise and glossy. Appeared to be of good quality eye-catching attracts attention. Well produced. Interesting. Very good and very appropriate to the client. Liked it because it was short and brief. Posters good and we have distributed the information. Design was good. Good. Useful and handy for the clients. Not really used it myself with clients but staff have taken it out. Very well put together well designed clear and constructive. Based on research. Very good. Nice size. Material robust and not flimsy. Colourful and attractive. Wonderful that we did not have to pay for it. Good different to other material we get and useful and new. Information was very relevant. Very interesting User friendly and staff friendly Eye-catching. Also informative. Put down in easy to read language. Clear, not too big. Thought it was really good. Impressed given the previous campaigns from the Executive. Need more on harm reduction. Impressed that Scottish Executive is going down this road and backing this type of material. Initially concise and glossy. Appeared to be of good quality eye-catching and creates attention Thought OD and Hep B really good. We need more understanding when users are coming off drugs and going into depression. They need to know where to seek medical advice on this subject. We do not do a great deal at this unit with this kind of material. We are for people who have come off. Very well presented. Very user friendly and very attractive to workers and users. The information was excellent. Easily accessible, trendy colourful. Much better. Appreciate that Scottish Executive have changed their tactic and are looking at harm reduction more now than what has gone before. In some ways this is a bit softer than campaigns in the past. OK Thought it was well thought through. Used to work in community drugs and heroin. Informative but not appropriate for this particular service. Very good. Liked the B3 because it is something people do not think about. It gave them something to think about. We work with younger people. We need more for young people - user-friendly would have been better. Good to have the books and cards useful for giving out. Posters were good. Recovery position information very useful. We all thought it was very helpful. Material itself fine. One thing that concerned me was the amount of stuff sent out and felt an awful amount of public money spent, however, material beneficial and used within the project. Thought it was good. Well presented and quite straightforward for people to look at. Really good. Having the overall image is a good idea. Content is good, layout good. Tear off cards a good idea. Sameness of colour blended there was nothing to pull you from one to the other. Very informative. Well presented. Could cover a wide range of age groups. Rights tracks. Overdose OK. Hep B stuff was well produced. Not sure how appropriate it is to the client group that come here. OK nothing wonderful. Very good. We have displayed in our drop-in centres and have another project chance. We see a variety of clients at different stages and we will use different material and. leaflets. Fine. We have been buying leaflets for some time. We look at what clients' use. The client group felt the material was very to the point and small enough to fit into a pocket. Good. Concise well presented. Clear concise colourful. Eye catching. In view of the nature of the problem the information is good. Very impressed. Easy to read and pleased to get something at no cost. Very good. Presented really well. Content was equally good in two ways one presentation of it and the language was simple and easy to understand. Good colours and bright and attractive which made people pick them up. Good size for people to put in pocket. Good content. Did not find them laying in the street outside which is a good sign.
What other issues do you think could be addressed in the same way? Alcohol Alcohol. Causing more damage than drugs. Awareness and education before use of drugs. Healthcare end. For people still injecting we would like to see something on safer injecting techniques. General health. Solvents. Alcohol We have fairly large number of leaflets. Always pleased to have information up to date. We need more information for parents and different drugs leaflets informing on what drugs are and their effects. Alcohol - parents drinking and information for children on what to do. Relapse prevention. Great you have done it what do we do how do we stay drug free. Psychiatric help Postnatal depression Anti-natal depression. General substance use during pregnancy Hepatitis C Not sharing, filters spoons water Hep C pocket size would be useful. More preventative work. On other substances open to any literature at all that is available and specific to young people. Drug and Alcohol use and mental health Shortage of material in solvent abuse without a doubt. Dual Diagnoses. How to prevent relapse. Things to do to stay off not much on that. Alcohol Relapse prevention. Great you have done it what do we do how do we stay drug free. Some issues about people on methadone prescription and using other substances at the same time. Drinking as part of it and developing alcohol. Home Detox. Groin injecting, neck injecting, Cyclazine injecting. Methadone not a lot of useful information for handing to young people. Biggest Hep.C and dealing with pregnant women mother to baby transfer. Issue everyone is concerned with to protect the baby and adequate follow up for the child as well. Information more appropriate to young people. Programmes we run look at drug use and frequency and type of drugs and tailor to that. We need to move our clients forward and show them there are roads they can go to overcome their difficulties. They want to know where do I go from here, rehab processes? "Where do I get information and where do I go". Safer injecting techniques. Looking at issues women and drug use injecting. Women get other people to inject. Veins. Alcohol. Drugs and alcohol. Injecting. Currently use safer injecting handbook but major issue. Offending service. Substance use and offending. Sex health More information needs to be available on all the Heps. It would be very informative plus on well being of the person. Not much information on that that we can find. Support for families. Alcohol Emergency first aid information. Emergency Card nos. on a smaller card such as bank card size for people to carry in their pocket. Family information that we would probably be able to use most of. Not going to use info on clean needles and exchange. Family information for families. Come with son or daughter not interesting. Guidelines how to support the parents. Takes as long to work with parents as person themselves. Area we find difficult. Alcohol gets a back seat. Alcohol Alcohol and solvents Concentrated focus in needle exchange. Spend two weeks on finding out how they started injecting. Interested in following up with first aid courses for our clients which od pack initiated. May want video. A need for more information for parents about drug use. Helping agencies for a start and information of what parents can do when they find youngster with drug use. Primary 7 stage work aimed at that age group. Families specific with children and with parents using drugs. Information for children who are affected by their parents drug use. Not enough to highlight the dangers of Hep C we should be putting through the message that if you inject you will become Hep C Alcohol is gateway and needs to go to school children. Alcohol takes people back to drugs Families - stuff for them as they are more likely to read Hep B and Overdosing and could encourage. Need you to come along and meet with agents and see what you should be doing to meet their particular needs. HIV etc. Other drug use e.g. Cannabis. Harm Reduction more general message to wider client group. Alcohol methadone with alcohol. Major information in this issue. huge amounts of alcohol. Some campaign to give information about that. Leaflets on not mixing. Poly drug use existences between substances. Sex angle. Hep B Issue and HIV. Alcohol Alcohol. Information for children whose parents take drugs. Access for support. Parents of drug users. Not enough for them. Some of our clients do not have reading skills so something for them Use of benzodiazepines. Valium in particular Working with younger people. Work with children and family services. How could we present that information to younger people 15-16 year olds. in partnership with their parents. Alcohol as a separate issue. Credit card sized information easy way for people to carry in pocket. Projects targeting stimulants. Nothing aimed on this. Cocaine. How do you work with this group of people what are the issues on other drug use. Becoming increasing problem. Hep C Alcohol as a separate thing. Not enough on Alcohol and drugs. Handy Injecting. Detoxing from heroin strategies that would be useful for people. Safer injecting. Some pictorial for children with parents taking drugs. Young people who are starting to dabble in it. Females as well. Working with younger people. Work with children and family services. How could we present that information to younger people 15-16 year olds in partnership with their parents. Alcohol as a separate issue. Young people who are starting to dabble in it. Females as well. Children who are affected by parents on drugs. Something colourful showing these are the nos. you can phone. Children's rights and telephone nos. Lot of clients who have been victims of sexual abuse and there is not enough information on paper and lack of services. Names and addresses of services that people can contact. Tendency to focus material on young people when we have groups of older users now and forget actually another crowd of people. 20-35 year olds need material. lack of similar. alcohol. Videos would be useful that could be on with question and answer. Rights and wrongs. Youth Clubs should be targeted. Loan or hire out from Scot Drugs in Glasgow as outlet. Hep C. Hep B and Hep C and HIV Transmission. Safer injecting practices. See more for young people. Alcohol about units in it. Pregnant drug users. Information Advice Shops where information can be displayed. We are trying now to do this if we can get the premises. Discrimination against methadone users from employers, establishments tend to view them as addicts. Need education for employers and other agencies that once in a job less methadone would be needed Crack Cocaine. Crack cocaine. Also cannabis. Is it legal or not. Put into leaflet form amphetamines. Alcohol for families Poly drug use. Heroin with other drugs stimulants with other drugs. HIV reminder about not only Hep c For clients safer injecting. More identifying crack cocaine. New thing for this part of Scotland. Big problem for us. Alcohol. Information for those addicted and who cannot stop. Alcohol side would be useful as far as long term short term effects. Cut down your drinking majority are past cut down stage. Drugs and mental health. People who have mental health. Looking for both.
Description of training provided by the15 agencies who have carried out specific training: Training being carried out all the time but not specifically on Know the Score. In-house training, discussions on doing some work with GPs. Seen Know the Score on advertisements on the television. Found it useful for group work. STRADA about to be re-schedule cancelled course on overdose. We are interested in more training forour staff. Not in connection with this but we do have ongoing in house training. Access stuff through STRADA STRADA training. In-house training. Went over stuff for staff and checked they were OK with it, and also their clients. Responsible for training on needle exchange. Request from volunteers and staff to offer training in terms of safe injecting of which I will use overdose material. Staff training all the time. STRADA In house 2 weekly training and we used break the cycle as part of that and going through pack with drugs workers. Part of STRADA training. Glasgow Council have good training programme. SDS Mindfields. Briefing meeting in house. Training is on-going and we keep up with Hep C Provided information to all staff. We keep up to date with the training generally with problems out there. Discussed at team meeting but not particular courses. Training through harm reduction and safer injecting. Training on Hep C shortly. Have a mechanism for training in conjunction with local drug action team. In-house training. Do in-house training all the time. Jenny Scott doing training on citric acid and safer injecting. Training package being put together now. We 12 pharmacies and we have included all of them. Through STRADA I gave a presentation on the materials in various local offices on what contents were and how we could use them.
'Are there any other points you would like to make?' Think it is very positive the change in direction and think good literature colourful and should be extended. Thank you we are so grateful because we do not have any money to buy resources. Thank you so much. They have been distributing their leaflets to the doctors attached to their clinic. They hope to run courses to use the material properly and would welcome training. From client point of view drugs and mental health problems need to be addressed. Any kind of harm reduction or educational leaflets to give to clients would be welcomed. Major thing we find are clients moving from heroin to crack and cocaine. More information needed on these specifically. Would welcome the training and everyone in office would be interested in attending courses. We are seeing a lot of groin injection some comes down to fact summertime is coming up and not wanting to show marks on arms in summer. Vein damage Lack of understanding about not inject into arteries. More awareness would be beneficial to workers and clients as well. Re tablets being crushed down for injecting. Needle fixation. Is there such a thing and more information? It was well presented but was not right for us. A bit back to front. Would have been more useful to have what you asked questions about as opposed to package sent. Posters were rubbish. Not particularly striking. Had they been a bit more trendy they would have stuck out. More information is important but not the sort of posters that are not catchy enough. Hep C training required. Basic information people need to have. Hep C more prevalent and they need to be aware of it. Know the Score publicised a bit more especially on TV. Scottish Executive need to make more use of TV as a platform. We are part of inter-agency Alcohol Counselling detox team and have social work department.We all use the stuff. Been the most useful educational pack that we have had that I can remember for injecting and drugs workers. Thoughtful. Small bits for people to put in pocket and posters. Back up packs excellent. There are very few materials that get filtered down from the regular channels. We never get this information and we would like to. We are not paid. Most of the others here work. Courses are run in the daytime when 17 volunteers cannot go. No help for voluntary work in Grampian Areas. Volunteers are not paid and no training is aimed at us. We have better knowledge of what is happening at that level. They know bugger all about what is happening in this It has prompted me to arrange first aid courses in what to do in overdose situations. Thank goodness Scottish Executive has decided on prevention. Around the time Know the Score was launched a Freephone number was. advertised. A lot of information from Freephone advice was incorrect and I had to contact the number to say wrong information was being given out where our agency was concerned. STRADA training programme at the moment. Any training courses useful we will send staff. Information on Vein care issues a priority. Most definitely vein care issues. Need more information. Would be helpful if Exchange Campaigns contacted STRADA at Glasgow University. Probably be useful. Delighted to have opportunity of taking part. Racks for putting them in. Perhaps on the wall. On reception table they get turned over. Freestanding would be useful. Calendar would not be appropriate for us. Kicks up old stuff. Combination of drugs and alcohol information would be very useful. Stuff aimed at younger pupils for use in education on Alcohol, cannabis, solvents and mdma. Alcohol. We had to produce our own leaflets for 12-16 year olds. There is nothing free for this age group. Our leaflet was circulated more widely than our own area. It was used by Border and SE Scotland and in the West. There is a need for this information on alcohol. We need Alcohol leaflets for older people. We have mountains of drug information and alcohol gets left out. We have no funding. Been in existence for 20 years this October. No salaries whatsoever volunteer expenses only. Other issue crack cocaine. Struggling with lack of staff trying to recruit. Lot of work at the moment and trying to hold together clients that we have. We brought our own leaflet out on crack but we need better information. Leaflets take some storage. Might have been helpful with pack to have some idea where they had been distributed. Need information on crack cocaine similar information would be useful. Alcohol and drugs, lots of information required on these. Two main drugs used widely - simplified information DF118 & Diazepam (comes from prescription). Could you accelerate training as soon as possible as we are doing this now and looking at our staff development training. Scot Exe have other info about courses. Most interested in further training. Material really good. Staff really liked it. More substance in it. Think it is very good that you are following up to see how the information is being used and to receive comments.
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Know the Score materials are available free of charge to drug services in Scotland. | ||||
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